Refund Policy

1. Bookings Are Handled Directly by Properties

EZY DAYOUT is a discovery and enquiry platform, not a booking or payment processor. All payments for stays, day-out packages, or activities are made directly to the property owner — not through EZY DAYOUT. As a result, refunds, cancellations, and rescheduling are governed entirely by each individual property's own policy.

2. Before You Pay

We strongly recommend confirming the property's cancellation and refund policy directly with them — over call, WhatsApp, or email — before making any payment.

3. Owner Listing Fees

Property owners who subscribe to a listing plan (Standard/Premium/Featured) on EZY DAYOUT are billed for the subscription period selected at checkout. Listing fee refunds, if applicable, are evaluated on a case-by-case basis — contact our support team within 7 days of payment to raise a request.

4. Disputes

If a property does not honor its stated refund policy, please let us know via our Contact page so we can look into it. While we cannot force a refund on a property's behalf, repeated complaints affect a property's verified status on our platform.

5. Contact

For any refund-related questions, reach us via our Contact page.